Turn your phone off and on again, and finally pair your iPhone and your navigation device as if it was for the first time. Go to Settings > Bluetooth on your iPhone, and Forget your device if it shows up in the list of previously paired devices. Then, on your iPhone, close the MyDrive app. Set up the pairing between your iPhone and your deviceįirst, on your navigation device, open Settings > Bluetooth > iPhone and select Delete Phone.Then, check if there’s a newer version of iOS on your phone and install it if available. įor step-by-step instructions and more information on updating your device, see: Updating your device using Wi-Fi® Choose the updates you want to install, then select Update now. The software update for your navigation device is offered when you open the Main Menu and select Settings, then Updates. If your navigation device does not have the latest update installed, please perform the following steps to retain the Bluetooth® functionality on your device. I am very disappointed as the reason I chose the Rider 550 was for this connectivity but this functionality is currently not available. The problems still continue despite the steps taken and the guidance on the TomTom website. To check the iOS version currently installed on your iPhone, open Settings on your phone, then tap General, and finally Software Update to see if iOS is up to date or not. I have lost count the number of times I have had to delete the app and re-install MyDrive and re-connect to my Rider 550. See: TomTom navigation device software release notes If you are experiencing Bluetooth® connection issue on your Wi-Fi® device, make sure you are using the latest iPhone software and that your navigation device has installed the latest available updates.
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